Privacy & Security

Privacy Policy

Information We Collect
Cortland Hardwood Products, LLC. (“CHP”) collects various types of information from all of its customers including visitors to (the “Site”). CHP’s web server collects general analytics pertaining to each Site visitor, including the IP address, information about the browser, and the web page(s) visited. This information is collected to facilitate system administration, improve the content of this Site, customize and improve the user experience for Site visitors and customers, and improve customer service generally. CHP also collects personally identifiable and transactional information provided by companies and Site visitors that purchase products from the Site. This information includes shipping information, credit cardholder name and card number/expiration date. CHP may also retain the content of the communications that are sent to CHP customer service representatives. This information allows CHP to process and fulfill your orders, to notify you of your order status, and to respond to inquires regarding this Site.

Use of Information Collected
The information we collect is used to provide the products and services that you have requested or that we think you might have an interest in. It is also used to improve the content of the Site, to notify you of problems with your requests, or to update you about changes to your orders or the Site.

CHP does not sell, or rent, its customer information to third parties for the purposes of fraud, spamming, or other illegal activities. In order to provide you with the products and services you have requested CHP may share information with third party service providers. We may transmit your personal information to service providers who assist us in processing orders, shipping products, processing your payment information, and sending you catalogs, samples and other product information. CHP may disclose information about any Site visitor in response to subpoenas, investigative requests (with or without subpoena) and other legal process, to exercise CHP’s legal rights to defend against legal claims.

Unsubscribing from E-Mail Marketing
Each Site visitor can unsubscribe from receiving e-mails containing promotional offers from CHP simply by sending a request indicating such desire to

Cookies and Other Technology Information
A cookie is a small file stored on your computer by a website to give you a unique ID (“Cookie”). CHP uses Cookies to track new visitors to this Site and recognize past customers so that CHP may present more personalized content. Cookies are used to assist CHP in customizing Site information. Cookies used by this Site do not contain any personally identifiable information. CHP cannot identify a customer unless that information is provided voluntarily. IMPORTANT NOTE: If you configure your computer to block or erase cookies you will not be able to properly use portions of this Site.


Security Policy

Website Security
CHP Site security is a priority. CHP continually reviews and updates the security methods implemented to protect information transmitted via this Site, including measures to secure and protect all personally identifiable information from loss, misuse, and alteration. uses industry-standard encryption technology to provide for the security of vital information. Our website is hosted with an Ultra Secure Server, protected with a Dual-Layer Firewall utilizing Cisco PIX Firewalls, making it virtually impossible for hackers or unauthorized users to compromise the integrity of this Site. All transactions are secured by Secure Socket Layer (SSL) encryption. Your credit card and personal information is encrypted in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server.

Account Security
CHP is dedicated to ensuring that your account remains secure. Learn more about the various ways to protect your account: 

    Keep Your User ID and Password Secure
    To enhance your online safety, keep your personal information private: 
        • Never reveal your password to anyone 
        • Change your password periodically 

    Protect Your Account from Online Fraud
    Often called “spoofing” or “phishing”, the most current methods of online fraud are fake emails, websites and pop-up windows, or any combination of these.

Spoof emails are phony emails, which appear to have originated from a legitimate company. These phony emails ask you to go to a spoof website and provide your personal account information. Often, these deceptive emails may allude to an urgent matter concerning your account.

In many cases, there is no easy way to determine that you are on a phony website because the URL may contain the name of the company it is spoofing. However, if you type, or cut and paste the URL into a new web browser window and it does not take you to a legitimate website, or you get an error message, it was probably just a cover for a fake website.

Security Tips:
    • Delete suspicious emails without opening them. If you do open a suspicious email, never click on a link or open an attachment contained in the suspicious email. 
    • Do not provide your sensitive information by email or phone unless you initiated the contact. 
    • When entering private information, ensure the web address of the page starts with “https” and confirm your security by looking for a closed lock in the top or bottom margin of your web browser. Click on the lock icon to verify that the security certificate has been issued to or one of it's subdomains.

To report a suspicious email that uses CHP’s name, immediately forward it, or call customer service at: 330-638-3232 Monday-Friday 8 a.m.- 5 p.m., (Eastern Daylight Time).

This Site is linked to other sites that are not owned, maintained or operated by CHP and not subject to the same Privacy and other Policies. CHP is not responsible for the content of those sites or the use of information collected from you by those sites. The inclusion of any link to such sites does not imply any recommendation or sponsorship of such sites and CHP disclaims any liability for links (i) from another website to this Site, and (ii) to another website from this Site.

Policy Updates
CHP may update this policy from time to time. Please check the Site periodically for updates. Policy updates shall be effective the date the change is posted on the Site. Notice of any material changes in the manner in which CHP handles personally identifiable information under this policy will be provided on the Site.

Your Consent
By using our Site, you consent to the collection and use of this information by CHP.

Questions and Feedback
If you have any questions or feedback related to our Privacy Policy, please call us at 330-638-3232 or e-mail us at

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